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      1. Chat support suite

        Real-time support solution that’s super fast and oh so reliable.

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        HELP DESK SUITE

        Our flexible ticketing platform is a cinch to use for any agent.

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        FAQ BUILDER

        Speed up all your support processes with integrated FAQ pages.

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        Applications
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        Plugins & Integrations
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        Documentation
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        Company
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        Agent Handbook
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        Agent Test
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        Webinars
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        Take control of email support

        Our Email Ticketing Platform enables agents to
        resolve support tickets faster, smarter and without confusion.

        ORGANIZE ON THE SPOT

        With our Email Support Ticket System, assigning, managing and supervising email tickets is easy.
        We provide a streamlined process, from customizable web forms to post-contact analytics.

        Ticket System

        GIVE AGENTS A CLEAN BASE OF OPERATIONS

        Unify your company support inbox and convert all email requests into sharable,
        easy-to-organize support tickets that can be assigned at a moment’s notice.

        Inbox to Agents

        PROTECT YOUR CUSTOMER INFORMATION BETTER THAN A GUARD DOG

        Securely receive highly confidential PCI & PHI data via email.

        Secure Forms

        Always covered by our 24/7 support.

        This person gets it.

        “LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

        - Mallory Kramer, Customer Service Representative, MM Tool Parts

        More people who get it

        We Thought of Everything.

        Our tools work seamlessly with your favorite plug-ins and platforms.
        Yep, you’re running out of excuses.

        Webhooks
        See for yourself

        EMAIL TICKET MANAGEMENT BENEFITS

        There is a better way to respond to customer emails

        Do you still have multiple team members monitoring a single customer support email inbox? There is a better way!

        SUPPORT TICKET EMAIL

        In as little as 10 minutes, the LiveHelpNow Support Ticket System will organize your email support and make your sales and customer service teams more efficient than ever before. Gone will be the days of overcrowded inboxes and duplicate replies. You’ll have the ability to create unlimited mailboxes in order to effortlessly manage multiple brands or workflows. Every email will be automatically routed to the appropriate skill or to an applicable agent. Customer inquiries will then be grouped and streamlined into one conversation. And, each ticket will be assigned a unique ID, a dynamic inquiry status and a complete, detailed customer communication history whether the interactions occurred via email, chat or phone.

        24/7 RESPONSES

        Do your customers often email you outside of regular business hours? Our support ticket management system will ensure that your clients’ receive a response 24/7/365. Regardless of whether the request has been submitted on your webpage or via direct email, the sender will receive an instant, customized reply that will let them know that their message is already en route to the proper agent. The best part is that your customers will feel special (even if they’re sending you an email at midnight on New Year’s Eve). All inquiries will be immediately assigned, queued, prioritized and ready for your team to view the moment that they log-in.

        SECURE FORMS

        Have you ever wished that you were able to receive a secure payment or other confidential information via email? Wish no more! Our “patent pending” Secure Forms are PHI, PCI and HIPAA compliant, making it possible for your clients to safely share financial, medical and other personal information with you via email.

        EMAIL MARKETING CAMPAIGNS

        Oh, we almost forgot to mention...Our support ticket management system will take some of the weight off of the marketing department, too. LiveHelpNow’s software can easily be optimized to conduct drip email marketing campaigns for lead nurturing.

        SUPPORT TICKET TIMELINE

        2009

        Support Ticket Software

        Support ticket software added to the product line

        2009

        Suport Ticket Live Chat Integration

        Support ticket integrated with live chat system to provide full history of customer interactions

        2012

        Support Ticket Customer Surveys

        Customer surveys system added giving visibility into CSAT for support ticket system.

        2013

        Triggers & Automations

        Triggers & automations added to support ever growing need of routing and handling incoming email inquiries in a more streamlined fashion

        2013

        Email Templates

        Ability to completely customize email templates per brand, category, department assignment for each inquiry to exactly match a specific workflow.

        2013

        Conversion tracking

        Know which inquiry, which agent, which exact funnel, etc. a customer interacted with before completing your specific conversion goal. Imagine tracking conversion from email interactions! Oh yes we did!

        2015

        Support Ticket Knowledge Base Integration

        Knowledge Base system integrated to help agents with answering complex inquiries fast

        2016

        Support Ticket Inquiry Tagging

        Inquiry tagging system introduced allowing automatic (AI powered) or manual tagging of incoming inquiries.

        2017

        Reporting

        Enterprise level analytics rolled out with ability to drill down to the actual ticket inquiry level to find issues or positive trends.

        2018

        PCI / HIPAA Compliance

        PCI/HIPAA compliant forms added giving ability to collect highly sensitive information via email.

        Waiting is for lobbies and bus stops.


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